Cleadon Ear Care

Cleadon Ear Care is a CQC-registered community healthcare service based at Unit 3A in South Shields, within the North East region. The registered provider is Mrs Katrina Morris, the legal entity accountable to the regulator for the quality and safety of care delivered here.

Community healthcare services deliver NHS clinical care outside hospitals — district nursing, health visiting, community physiotherapy, podiatry, continence services, and specialist nurses for conditions like diabetes, heart failure and COPD. Cleadon Ear Care is registered with the CQC for this work, which typically happens in your home, in community clinics, or in schools and care homes.

These services are the connective tissue of the NHS: they keep people with long-term conditions stable at home, support hospital discharges, and prevent the admissions that happen when small problems go unmanaged. Access usually flows through referral, and knowing what exists — most people discover these services only in a crisis — is half the battle.

For funding and referral purposes the location sits in the South Tyneside local authority area of the North East region, in a city with 56 registered healthcare providers of all types — relevant because needs assessments, social-care budgets and many community services are organised along these boundaries.

The CQC's most recent recorded check of this location took place on 14 April 2026. Inspection reports are public documents, and the official record for this location is linked in the registration section below — reading the latest report is the single most reliable way to understand how the service performs day to day.

Community providers register for their declared services and populations. The CQC record for Cleadon Ear Care lists:

Caring for children (0 - 18yrs)

A children's registration brings its own regulatory expectations: paediatric-trained staff, enhanced safeguarding arrangements aligned to children's legislation, family-centred care planning, and premises and equipment appropriate to children and young people rather than scaled-down adult services.

Caring for adults under 65 yrs

Registration for working-age adults signals a service oriented around different goals than elderly care: maintaining employment and family roles, rehabilitation and independence, and care plans built around an active life rather than primarily around frailty management.

Caring for adults over 65 yrs

The service is registered to care for older adults, which carries practical expectations: staff trained in frailty, falls prevention and pressure-area care; environments that accommodate reduced mobility; and care planning that accounts for multiple long-term conditions and polypharmacy — the norm rather than the exception over 65.

When comparing providers, match the declaration to your actual situation rather than to the longest list: a service registered for exactly your needs, with depth in them, generally serves you better than one registered for everything. If your circumstances span two groups — say, a physical disability alongside a mental health condition — ask specifically how the service coordinates both, because that intersection is where care plans most often fall short.

Because the regulator inspects providers against their declared specialisms, this list is a dependable starting point for the questions you ask before choosing care.

Exact availability varies by location — treat this as the typical scope of a community healthcare service and confirm specific treatments directly with Cleadon Ear Care before attending.

District nursing

Nursing care at home for housebound patients: wound care, catheter and continence management, medication support and end-of-life nursing.

Community physiotherapy

Home- and clinic-based rehabilitation for mobility, falls prevention and recovery after illness or surgery.

Specialist long-term condition nursing

Nurse-led clinics and home reviews for diabetes, respiratory disease, heart failure and other chronic conditions.

Podiatry

Foot health services, particularly critical for people with diabetes where routine foot care prevents ulcers and amputations.

Continence services

Assessment and management of bladder and bowel problems — an under-referred service that materially changes quality of life.

Falls prevention

Multifactorial assessment and strength-and-balance programmes that measurably reduce falls in older adults.

Health visiting and school nursing

Child and family public-health services from birth through school age, where the provider is commissioned for them.

Direct contact details for Cleadon Ear Care are held on the official CQC record linked below; your GP practice can also route a referral without you needing to phone.

Access to Cleadon Ear Care's services is usually by referral from a GP, hospital team or social services — though many community services accept self-referral for specific clinics (physiotherapy, podiatry and continence services frequently do). Phone the service directly and ask: the answer costs nothing and often saves a GP appointment.

For housebound patients, district nursing referrals typically come from the GP practice; families can prompt this directly with the practice's care coordinator. After hospital stays, ensure the discharge summary explicitly names the community follow-up you were promised — services work from what is written, not what was said on the ward.

Waiting times vary by service and area. If a wait is clinically risky — a deteriorating wound, worsening continence affecting skin integrity — say so explicitly when booking; community services triage on need.

Cleadon Ear Care has not yet published opening hours on this profile (the official register does not capture them; they are added when a provider claims its listing). Ring the service to confirm today's hours before travelling — the two-minute call is cheaper than a wasted journey, especially around bank holidays.

If you have flexibility, avoid calling first thing on Monday, when demand across healthcare peaks; a Tuesday-to-Thursday mid-morning call usually gets answered quickest and gives reception the most room to help.

A first appointment at a community healthcare service is part assessment, part administration — and you control how productive the assessment half is.

Bring the paperwork that saves repeating yourself: a list of current medications with doses (a photo of the boxes works), any relevant hospital letters or test results, your NHS number if you know it, and glasses or hearing aids if you use them. If the appointment concerns someone you care for, bring evidence of any legal authority you hold — power of attorney documents change what staff can lawfully discuss with you.

Expect the first appointment to include identity and history checks, a discussion of what you need, and an examination or assessment appropriate to the service. Be direct about two things in particular: everything you are taking (including over-the-counter and herbal products), and what outcome you actually want — clinicians plan differently for "I want to be seen quickly" versus "I want the most thorough option".

Before you leave, make sure three questions have answers: what happens next, who does it, and when. Vague follow-up arrangements are where care most often goes adrift; a specific next step — a booked review, a named referral, a results date with a way to chase it — is the mark of a well-run service, and it is entirely reasonable to ask for it explicitly.

NHS community healthcare is free at the point of use. Where this category includes independent community providers, they publish their own fees; nurse-led home services are typically charged per visit and physiotherapy per session.

Related costs worth knowing: equipment (commodes, pressure-relieving mattresses, mobility aids) is provided free through community equipment services when assessed as needed — push for the assessment rather than buying privately first, and ask the therapist what the NHS route covers.

The service operates from Unit 3A,254 Sunderland Road,South Shields in South Shields — postcode NE34 6QY, within the NE34 district. For turn-by-turn directions, the full postcode is the reliable input for any navigation app — or use the Google Maps link for this exact location.

Planning the journey is worth two minutes at booking time: ask whether parking is available on site or nearby if driving, and use the postcode in any journey planner for buses and trains. If you have mobility needs, say so when booking — services can advise on step-free access and the nearest accessible parking or drop-off point.

A note on catchment: some services (particularly NHS-commissioned ones) serve defined areas, so confirm when booking that your address falls within scope. Self-funded and independent services rarely restrict by geography — there, the only catchment question is how far you are willing to travel, repeatedly, for the care involved.

Accessibility needs are best flagged in advance: step-free access, hearing loops, interpreters and longer appointments are all reasonable adjustments providers are expected to accommodate under the Equality Act, and a note on your booking makes the visit run as it should.

If this location is not convenient, the nearest comparable alternative is Air Liquide Healthcare Ltd, roughly 1.5 miles away — the nearby providers section below lists more options with distances.

Take a written list. For a community healthcare service, these questions surface the information that matters most:

1. Who exactly will provide my care, and what is their professional registration?
2. What are the realistic timescales — first appointment, results, and treatment?
3. What will this cost in total, and what could add to that figure later?
4. What are the alternatives, including doing nothing for now?
5. How do you handle problems out of hours, and who do I contact?
6. What should I expect to feel or notice afterwards, and what would be a warning sign?
7. How will you keep my GP informed, and what gets written to my record?
8. If my needs change, how quickly can the plan change with them?

Write the answers down during the conversation — comparing them across two or three providers turns an anxious choice into an informed one.

CQC registration is the legal baseline for operating a service like this one; the value for you sits in the public record built on top of it — inspection reports, ratings and enforcement history.

The CQC inspects against five questions — is the service safe, effective, caring, responsive and well-led — and publishes its findings. For Cleadon Ear Care, the registered provider is Mrs Katrina Morris. The most recent recorded check took place on 14 April 2026. The official CQC record for this location carries the current registration status, ratings where awarded, and every published inspection report.

The rating scale runs Outstanding, Good, Requires Improvement, Inadequate — and context matters when reading it. Good is the expected standard, not a consolation prize; Outstanding is genuinely rare and usually reflects exceptional leadership culture rather than better equipment. A Requires Improvement rating deserves a closer look at which of the five questions dragged it down: a responsive shortfall (waiting times, complaint handling) is a different risk from a safe shortfall (medicines, staffing). Some location types are inspected without ratings at all, so an unrated service is not a warning sign in itself.

Reading a report efficiently: start with the well-led section (it predicts everything else), then safe. Look at the direction of travel across the last two inspections rather than a single snapshot, and treat "requires improvement" with a credible action plan differently from the same rating with repeated findings. If anything in a report concerns you, raising it with the service directly is both fair and revealing — well-run providers answer plainly.

Your relationship with any registered provider sits on a legal foundation worth knowing before you ever need it.

You are entitled to informed consent — a genuine explanation of options, risks and alternatives before treatment, in language you understand, with interpreters provided where needed. You have a right of access to your own records under UK GDPR, free of charge in most cases, within a month of asking. And under the Equality Act, providers must make reasonable adjustments for disability — from step-free access to communication formats — as a legal duty, not a favour.

If care falls short, complain in stages: first to the provider itself (every registered service must operate an accessible complaints procedure and respond within a defined timescale); then, for NHS-funded care, to the Parliamentary and Health Service Ombudsman — or for privately funded care, to the Independent Sector Complaints Adjudication Service where the provider subscribes. Local authority-funded social care complaints escalate to the Local Government and Social Care Ombudsman.

Two further channels matter. The CQC does not investigate individual complaints, but it wants to hear about poor care — reports feed directly into inspection planning, and you can tell it anything in confidence via its website. And if you need help making a complaint about NHS care, every area has a statutory independent advocacy service that is free to use; your council can point you to the current provider.

South Shields has 56 CQC-registered healthcare providers in total, of which 2 are community healthcare services — so genuine comparison is possible before you commit. The full South Shields directory and the local community services - healthcare listing let you shortlist alongside this profile.

Most community healthcare follows geography — the 2 services around South Shields each cover defined patches. Where you do have choice (self-referral physiotherapy or private community nursing), compare response times, whether care is delivered by registered professionals or support workers, and the CQC report's responsive domain, which reflects how well the service manages demand.

Where is Cleadon Ear Care located?

Cleadon Ear Care is at Unit 3A,254 Sunderland Road,South Shields, NE34 6QY, in South Shields (North East region). The full postcode works in any sat-nav or journey planner.

How do I contact Cleadon Ear Care?

Contact details are held on the official CQC record linked from this page, and your GP practice can route referrals directly. We display phone and website details as soon as they are available from the register.

Is Cleadon Ear Care regulated?

Yes — it is registered with the Care Quality Commission (location ID 1-19894765545) under the registered provider Mrs Katrina Morris. Registration is a legal requirement for delivering this type of care in England and brings ongoing inspection.

When was Cleadon Ear Care last checked by the CQC?

The most recent check recorded on the register took place on 14 April 2026. The full inspection history is on the official CQC record linked from this page.

What are the nearest alternatives to Cleadon Ear Care?

The closest comparable providers are Air Liquide Healthcare Ltd (1.5 miles), Crystal Clear Ear Clinic (2.3 miles), IntraHealth Sunderland Office (4.0 miles). Each has a full profile on this site with contact details and registration information.

Can I refer myself, or do I need my GP?

Many community services — physiotherapy, podiatry and continence clinics in particular — accept self-referral. Phone the service and ask; if a GP referral is required, the call will still tell you exactly what to request.

Who qualifies for district nursing at home?

Broadly, people who are housebound or whose nursing need is best met at home — wound care, catheters, injections, palliative care. Referral usually comes from the GP practice or hospital, and families can prompt it directly.

Is equipment for home care free?

Yes, where assessed as needed: community equipment services loan beds, mattresses, commodes and mobility aids free of charge after an occupational therapy or nursing assessment. Ask for the assessment before purchasing anything substantial.

Does Cleadon Ear Care treat NHS or private patients?

The public register does not record funding routes, and many providers serve both. Phone the service for the current position — NHS availability in particular changes as capacity fills and reopens, so today's answer beats anything a directory can cache.

Where does the information on this page come from?

Core details — name, address, registration, provider and specialisms — come from the Care Quality Commission register (Open Government Licence v3.0) and are refreshed monthly. Guidance sections reflect how services of this type work across the UK. Always confirm time-sensitive details such as opening hours directly with the provider.