Concord Care Services

Located at Unit 119, Concord Care Services serves New Malden and the surrounding area as a registered home care agency, within the London region. The registered provider is Concord Care Services Ltd, the legal entity accountable to the regulator for the quality and safety of care delivered here.

A home care (domiciliary care) agency sends trained care workers into people's own homes to help with the practical tasks that make independent life possible — washing and dressing, medication prompts, meal preparation, continence care, and companionship. Concord Care Services is registered with the Care Quality Commission for the regulated activity of personal care, which means its recruitment (including DBS checks), training, care planning and complaints handling are all subject to inspection.

Home care ranges from a single 30-minute visit each week to several visits a day, overnight support, or full live-in care. The defining principle is that care is built around your routine rather than an institution's: a good agency will assess you at home, write a care plan with you and your family, and review it as needs change. For many people home care is what makes the difference between staying in a familiar home and moving into residential care.

The CQC's most recent recorded check of this location took place on 9 April 2025. Inspection reports are public documents, and the official record for this location is linked in the registration section below — reading the latest report is the single most reliable way to understand how the service performs day to day.

Home care agencies declare to the CQC which groups of people they are trained and organised to support. This matters practically — dementia care and end-of-life care, for example, require distinct training and rostering. The register lists Concord Care Services as providing care for:

Sensory impairments

Registration for sensory impairment means the service has declared competence in supporting people with sight or hearing loss: communication adjustments (BSL access, deafblind manual, large print), environmental design, and staff awareness that prevents sensory loss being mistaken for cognitive decline.

Caring for adults under 65 yrs

Registration for working-age adults signals a service oriented around different goals than elderly care: maintaining employment and family roles, rehabilitation and independence, and care plans built around an active life rather than primarily around frailty management.

Dementia

A dementia registration means the provider has declared — and is inspected on — specific competence in dementia care: staff trained in communication and distress-reduction techniques, environments designed to reduce confusion, consistent staffing to preserve familiarity, and lawful use of the Mental Capacity Act when decisions must be made for someone who cannot make them alone.

Learning disabilities

Providers registered for learning disability support are expected to work to national standards emphasising choice, community participation and the least restrictive support possible. Look for evidence of communication tailored to the person (easy-read, Makaton), annual health checks facilitation, and positive behaviour support in place of restrictive practice.

Mental health conditions

This registration covers support for people living with mental illness — from anxiety and depression through severe and enduring conditions. Expect staff trained in mental health, risk assessment and crisis planning, and joint working with community mental health teams and, where relevant, the Mental Health Act framework.

Caring for adults over 65 yrs

The service is registered to care for older adults, which carries practical expectations: staff trained in frailty, falls prevention and pressure-area care; environments that accommodate reduced mobility; and care planning that accounts for multiple long-term conditions and polypharmacy — the norm rather than the exception over 65.

Physical disabilities

The service is registered to support people with physical disabilities, implying accessible premises and equipment, moving-and-handling trained staff, and care planning that maximises independence — including aids, adaptations and coordination with occupational therapy and wheelchair services.

Declared specialisms are commitments, not decorations: the CQC inspects against them, and they are a fair basis for direct questions when you contact the service.

Not every home care agency offers every service below at every site, so verify the specific treatment you need with Concord Care Services when you book.

Personal care

Support with bathing, dressing, grooming, toileting and continence — delivered with dignity in your own home, at times that fit your routine.

Medication support

Prompting, assisting with or administering medicines according to the level agreed in your care plan, with records kept for every visit.

Meal preparation and nutrition

Shopping, cooking and support at mealtimes, including monitoring for weight loss or swallowing difficulties that need escalation.

Domestic support

Housekeeping, laundry and shopping — the tasks that keep a household running safely when mobility or energy declines.

Companionship and social support

Regular visits that reduce isolation: conversation, accompanying you to appointments or activities, and keeping family informed.

Respite for family carers

Planned cover that lets an unpaid family carer rest, work or travel, from a few hours to full temporary care packages.

Dementia care at home

Care workers trained in dementia support, consistent rostering to preserve familiarity, and structured communication with families.

Live-in and overnight care

A care worker present in the home overnight or around the clock — the main alternative to a care home for people with high needs.

End-of-life care at home

Palliative support coordinated with district nurses and hospice teams so people can remain at home in their final weeks.

To contact Concord Care Services directly, call 02089420421.

Arranging home care with Concord Care Services starts with a phone call and leads to a home assessment: a senior member of staff visits, discusses what support is needed, checks the home environment, and produces a care plan and weekly cost. Reputable agencies never quote a final price without assessing in person, so treat the first call as a conversation about needs, availability in your postcode, and timescales rather than a booking.

If council funding may be involved, the sequence matters: ask your local authority's adult social care team for a needs assessment first. If you qualify, the council either arranges care itself or gives you a personal budget/direct payment you can spend with an agency of your choice, such as Concord Care Services. A financial assessment (means test) determines what you contribute. If you fund care yourself you can approach the agency directly and start as soon as they have capacity.

Ask three questions before signing: Will we have a consistent small team of care workers? What happens if a care worker is off sick or running late? And how quickly can the care plan change if needs increase? The answers reveal more about an agency's quality than any brochure.

Home care in the UK is typically charged by the hour, with regional variation — and shorter visits cost proportionally more per hour. Live-in care is priced weekly. Councils publish the rates they pay, but self-funders often pay somewhat more; always get the full rate card including evening, weekend and bank-holiday uplifts, travel charges, and the notice period for ending care.

Funding help exists on several routes: local-authority funding after a means test (savings thresholds apply in England), NHS Continuing Healthcare for people whose needs are primarily health-driven (fully funded, no means test), and Attendance Allowance or Personal Independence Payment, which are non-means-tested benefits that can offset care costs. Age UK and Citizens Advice both provide free help navigating these systems.

Concord Care Services is located at Unit 119,Kingspark Business Centre 152-178, Kingston Road,New Malden, in the KT3 postcode district of New Malden. The full postcode, KT3 3ST, will take you to the door with any sat-nav or maps app — or use the Google Maps link for this exact location.

Planning the journey is worth two minutes at booking time: ask whether parking is available on site or nearby if driving, and use the postcode in any journey planner for buses and trains. If you have mobility needs, say so when booking — services can advise on step-free access and the nearest accessible parking or drop-off point.

Anyone with access requirements — mobility, sensory or communication — should mention them at booking. Registered providers are legally required to make reasonable adjustments, and doing so is routine when the service knows before you arrive.

If this location is not convenient, the nearest comparable alternative is Sunshine Health Care Services Limited, roughly 0.0 miles away — the nearby providers section below lists more options with distances.

CQC registration is the legal baseline for operating a service like this one; the value for you sits in the public record built on top of it — inspection reports, ratings and enforcement history.

The CQC inspects against five questions — is the service safe, effective, caring, responsive and well-led — and publishes its findings. For Concord Care Services, the registered provider is Concord Care Services Ltd. The most recent recorded check took place on 9 April 2025. The official CQC record for this location carries the current registration status, ratings where awarded, and every published inspection report.

Reading a report efficiently: start with the well-led section (it predicts everything else), then safe. Look at the direction of travel across the last two inspections rather than a single snapshot, and treat "requires improvement" with a credible action plan differently from the same rating with repeated findings. If anything in a report concerns you, raising it with the service directly is both fair and revealing — well-run providers answer plainly.

New Malden has 51 CQC-registered healthcare providers in total, of which 14 are home care agencies — so genuine comparison is possible before you commit. The full New Malden directory and the local home care listing let you shortlist alongside this profile.

There are 14 home care agencies serving New Malden, and the practical differences between them are large. Shortlist by CQC report first — read the safe and well-led sections, which cover recruitment checks and missed-visit handling. Then interrogate logistics: does the agency actually have capacity on your street at the times you need, will visits be delivered by a small consistent team, and how does the office communicate with families? Finally, check the contract for minimum visit lengths and cancellation terms before committing.

Where is Concord Care Services located?

Concord Care Services is at Unit 119,Kingspark Business Centre 152-178, Kingston Road,New Malden, KT3 3ST, in New Malden (London region). The full postcode works in any sat-nav or journey planner.

How do I contact Concord Care Services?

Call 02089420421 during opening hours. For funding-route questions (NHS availability, fees), asking directly by phone gets the current position.

Is Concord Care Services regulated?

Yes — it is registered with the Care Quality Commission (location ID 1-9781027959) under the registered provider Concord Care Services Ltd. Registration is a legal requirement for delivering this type of care in England and brings ongoing inspection.

When was Concord Care Services last checked by the CQC?

The most recent check recorded on the register took place on 9 April 2025. The full inspection history is on the official CQC record linked from this page.

What are the nearest alternatives to Concord Care Services?

The closest comparable providers are Sunshine Health Care Services Limited (0.0 miles), Leys Consultants (0.0 miles), Day and Nite Services (Kingston) (0.0 miles). Each has a full profile on this site with contact details and registration information.

How quickly can home care start?

For self-funders, care can often begin within days of the home assessment if the agency has capacity in your area. Council-funded packages take longer because a needs assessment and financial assessment come first — ask your local adult social care team for current timescales.

Will the same care worker come each time?

Good agencies roster a small, consistent team rather than a single individual (to cover leave and sickness) — ask how large that team will be and how often it changes. Consistency should be written into the care plan for dementia care.

Can home care replace a care home?

Often, yes — multiple daily visits, overnight support or live-in care can support high levels of need at home. The tipping point is usually night-time needs and safety; an honest agency will tell you when residential care would serve you better.