St Luke's Hospice

St Luke's Hospice operates from Fobbing Farm in Basildon, holding CQC registration as a hospice, within the East region. The registered provider is St. Luke's Hospice (Basildon & District) Limited, the legal entity accountable to the regulator for the quality and safety of care delivered here.

A hospice provides specialist palliative care for people with life-limiting illness — expert control of pain and other symptoms, together with psychological, social and spiritual support for the person and those close to them. Care spans inpatient beds, day services, outpatient clinics and hospice-at-home teams. St Luke's Hospice is CQC-registered, with medical care led by palliative medicine specialists.

Two misconceptions keep people from hospice care until too late. Hospices are not only for the final days: many people are supported for months, sometimes alongside ongoing treatment, and some are discharged home after symptom control improves. And hospice care is free to patients — hospices are charities part-funded by the NHS, with the remainder raised locally.

For funding and referral purposes the location sits in the Essex local authority area of the East region, in a city with 119 registered healthcare providers of all types — relevant because needs assessments, social-care budgets and many community services are organised along these boundaries.

The CQC's most recent recorded check of this location took place on 20 April 2017. Inspection reports are public documents, and the official record for this location is linked in the registration section below — reading the latest report is the single most reliable way to understand how the service performs day to day.

Hospices register with the CQC for their services and populations. The register lists St Luke's Hospice as caring for:

Services for everyone

This provider is registered without population restrictions — its service is open to the general public rather than limited to specific age bands or clinical groups. In practice this is the standard registration for mainstream services such as dental practices, GP surgeries and diagnostic clinics.

A practical rule when shortlisting: prefer depth over breadth. A provider registered precisely for your care group — and able to describe its training and staffing for it — usually outperforms one with a longer but shallower list of declarations. And if your needs cross two of these groups at once, make the service explain how it handles the combination; that answer predicts your experience better than any single rating.

Because the regulator inspects providers against their declared specialisms, this list is a dependable starting point for the questions you ask before choosing care.

This reflects the standard service range of a hospice; St Luke's Hospice will confirm which of these are offered on site and which are arranged by referral.

Specialist symptom control

Palliative medicine consultants and nurses managing pain, breathlessness, nausea and other symptoms that generalist care has not settled.

Inpatient care

Admission for complex symptom management, rehabilitation goals or end-of-life care in a calm, family-welcoming environment.

Hospice at home

Nursing and support delivered in the person's own home, often the difference that makes dying at home possible where that is the wish.

Day services and outpatient clinics

Symptom clinics, physiotherapy, complementary therapy and peer support that keep people living well through treatment.

Family and carer support

Practical guidance, respite and emotional support for those caring for someone with life-limiting illness.

Bereavement support

Counselling and group support for families before and after death — typically available regardless of where the death occurred.

Lymphoedema and specialist clinics

Many hospices run regional specialist services such as lymphoedema management and breathlessness programmes.

To contact St Luke's Hospice directly, call 01268524973 or use the enquiry route on its website (linked in the contact section above).

Referral to St Luke's Hospice usually comes from a GP, hospital consultant or community nurse — but families can contact the hospice directly, and hospice teams will guide you on whether a referral fits and how to arrange it fast. Referral is appropriate whenever a life-limiting illness produces symptoms or needs that current care is not meeting; it does not require any statement about prognosis.

Ask about the full menu, not just beds: day services, outpatient symptom clinics and hospice-at-home often help earlier and longer than inpatient care. Urgency is understood — hospices triage quickly, and same-week contact is normal for pressing symptom problems.

Conversations about what matters — preferred place of care, treatment ceilings, ReSPECT forms — are hospice core business. Raising them early with the team converts wishes into plans that ambulance crews and out-of-hours doctors can actually follow.

Opening hours are one detail the CQC register does not record, so none are shown for St Luke's Hospice yet — providers add them when claiming their profile. Until then, phone (01268524973) before you set off, particularly on Mondays, Fridays and around public holidays when hours most often flex.

Timing your contact helps: midweek, mid-morning calls typically reach a human fastest, while Monday mornings — when the weekend's queries land all at once — are the hardest time to get through to any healthcare service.

A first appointment at a hospice is part assessment, part administration — and you control how productive the assessment half is.

Bring the paperwork that saves repeating yourself: a list of current medications with doses (a photo of the boxes works), any relevant hospital letters or test results, your NHS number if you know it, and glasses or hearing aids if you use them. If the appointment concerns someone you care for, bring evidence of any legal authority you hold — power of attorney documents change what staff can lawfully discuss with you.

Expect the first appointment to include identity and history checks, a discussion of what you need, and an examination or assessment appropriate to the service. Be direct about two things in particular: everything you are taking (including over-the-counter and herbal products), and what outcome you actually want — clinicians plan differently for "I want to be seen quickly" versus "I want the most thorough option".

Before you leave, make sure three questions have answers: what happens next, who does it, and when. Vague follow-up arrangements are where care most often goes adrift; a specific next step — a booked review, a named referral, a results date with a way to chase it — is the mark of a well-run service, and it is entirely reasonable to ask for it explicitly.

Hospice care is free to patients and families. Hospices are charitable organisations receiving partial NHS funding, with the balance raised through fundraising, shops and legacies — donations are welcomed but never a condition of care.

Related entitlements are worth claiming: fast-track NHS Continuing Healthcare funds care packages within days for people nearing end of life, and benefits under the special rules route (with a clinician's form) are paid quickly and at the highest rate. Hospice social workers help families claim both — ask.

The service operates from Fobbing Farm,Nethermayne,Basildon in Basildon — postcode SS16 5NJ, within the SS16 district. For turn-by-turn directions, the full postcode is the reliable input for any navigation app — or use the Google Maps link for this exact location.

For public transport, enter the full postcode into a journey planner (National Rail, Traveline or your maps app) rather than searching the service name. Drivers should ask about parking at the point of booking — availability differs sharply between town-centre and residential locations, and knowing before you travel removes the most common source of appointment-day stress.

Distance deserves honest weighting in your decision. For one-off appointments, travelling across Basildon — or beyond it — for the right provider is usually worth it; for care involving weekly or daily contact, the calculus reverses, and the SS16 area's own options deserve first look before you commit to a longer journey.

If you use a wheelchair, travel with a carer, or need any adjustment — a quieter waiting area, longer appointment, or interpreter — raise it when booking rather than on arrival. CQC-registered providers are expected to make reasonable adjustments under the Equality Act, and almost all handle them smoothly given notice.

If this location is not convenient, the nearest comparable alternative is St Luke's Hospice Thurrock, roughly 2.4 miles away — the nearby providers section below lists more options with distances.

Take a written list. For a hospice, these questions surface the information that matters most:

1. Who exactly will provide my care, and what is their professional registration?
2. What are the realistic timescales — first appointment, results, and treatment?
3. What will this cost in total, and what could add to that figure later?
4. What are the alternatives, including doing nothing for now?
5. How do you handle problems out of hours, and who do I contact?
6. What should I expect to feel or notice afterwards, and what would be a warning sign?
7. How will you keep my GP informed, and what gets written to my record?
8. If my needs change, how quickly can the plan change with them?

None of these are hostile questions — they are the questions well-led services answer every day without flinching, and hesitation in answering them is itself useful information.

CQC registration is the legal baseline for operating a service like this one; the value for you sits in the public record built on top of it — inspection reports, ratings and enforcement history.

The CQC inspects against five questions — is the service safe, effective, caring, responsive and well-led — and publishes its findings. For St Luke's Hospice, the registered provider is St. Luke's Hospice (Basildon & District) Limited. The most recent recorded check took place on 20 April 2017. The official CQC record for this location carries the current registration status, ratings where awarded, and every published inspection report.

The rating scale runs Outstanding, Good, Requires Improvement, Inadequate — and context matters when reading it. Good is the expected standard, not a consolation prize; Outstanding is genuinely rare and usually reflects exceptional leadership culture rather than better equipment. A Requires Improvement rating deserves a closer look at which of the five questions dragged it down: a responsive shortfall (waiting times, complaint handling) is a different risk from a safe shortfall (medicines, staffing). Some location types are inspected without ratings at all, so an unrated service is not a warning sign in itself.

Reading a report efficiently: start with the well-led section (it predicts everything else), then safe. Look at the direction of travel across the last two inspections rather than a single snapshot, and treat "requires improvement" with a credible action plan differently from the same rating with repeated findings. If anything in a report concerns you, raising it with the service directly is both fair and revealing — well-run providers answer plainly.

Every patient of a CQC-registered service holds a set of enforceable rights, and knowing them changes how confidently you can act when something is not right.

You are entitled to informed consent — a genuine explanation of options, risks and alternatives before treatment, in language you understand, with interpreters provided where needed. You have a right of access to your own records under UK GDPR, free of charge in most cases, within a month of asking. And under the Equality Act, providers must make reasonable adjustments for disability — from step-free access to communication formats — as a legal duty, not a favour.

If care falls short, complain in stages: first to the provider itself (every registered service must operate an accessible complaints procedure and respond within a defined timescale); then, for NHS-funded care, to the Parliamentary and Health Service Ombudsman — or for privately funded care, to the Independent Sector Complaints Adjudication Service where the provider subscribes. Local authority-funded social care complaints escalate to the Local Government and Social Care Ombudsman.

Two further channels matter. The CQC does not investigate individual complaints, but it wants to hear about poor care — reports feed directly into inspection planning, and you can tell it anything in confidence via its website. And if you need help making a complaint about NHS care, every area has a statutory independent advocacy service that is free to use; your council can point you to the current provider.

Basildon has 119 CQC-registered healthcare providers in total, of which 1 are hospices — so genuine comparison is possible before you commit. The full Basildon directory and the local hospices listing let you shortlist alongside this profile.

Hospices serve defined localities, so choice among the 1 services around Basildon is usually about which covers your address — your GP or district nurse will know. Where options exist, compare the service mix (hospice at home capacity, day services, clinic waiting times) and visit: hospices welcome visits, and the atmosphere tells you what statistics cannot.

Where is St Luke's Hospice located?

St Luke's Hospice is at Fobbing Farm,Nethermayne,Basildon, SS16 5NJ, in Basildon (East region). The full postcode works in any sat-nav or journey planner.

How do I contact St Luke's Hospice?

Call 01268524973 during opening hours. The practice also runs a website with an enquiry route. For funding-route questions (NHS availability, fees), asking directly by phone gets the current position.

Is St Luke's Hospice regulated?

Yes — it is registered with the Care Quality Commission (location ID 1-134065030) under the registered provider St. Luke's Hospice (Basildon & District) Limited. Registration is a legal requirement for delivering this type of care in England and brings ongoing inspection.

When was St Luke's Hospice last checked by the CQC?

The most recent check recorded on the register took place on 20 April 2017. The full inspection history is on the official CQC record linked from this page.

What are the nearest alternatives to St Luke's Hospice?

The closest comparable providers are St Luke's Hospice Thurrock (2.4 miles), Little Havens Children's Hospice (6.6 miles), Ellenor Gravesend (10.4 miles). Each has a full profile on this site with contact details and registration information.

Is hospice care only for the last days of life?

No. Hospices support people for months, sometimes alongside active treatment — through symptom clinics, day services and home teams — and some inpatients return home once symptoms settle. Earlier referral means more benefit.

Does hospice care cost anything?

No — care is free to patients and families. Hospices are charities part-funded by the NHS; fundraising supports the rest, and giving is entirely voluntary.

Can hospice care happen at home?

Yes — hospice-at-home teams provide nursing, symptom management and overnight support in your own home, coordinated with district nurses and your GP. It is often what makes remaining at home possible.

Does St Luke's Hospice treat NHS or private patients?

The public register does not record funding routes, and many providers serve both. Phone the service for the current position — NHS availability in particular changes as capacity fills and reopens, so today's answer beats anything a directory can cache.

Where does the information on this page come from?

Core details — name, address, registration, provider and specialisms — come from the Care Quality Commission register (Open Government Licence v3.0) and are refreshed monthly. Guidance sections reflect how services of this type work across the UK. Always confirm time-sensitive details such as opening hours directly with the provider.