St Mary's Convent and Nursing Home

Located at Burlington Lane, St Mary's Convent and Nursing Home serves London and the surrounding area as a registered nursing home, within the London region. The registered provider is St Mary's Convent and Nursing Home (Chiswick), the legal entity accountable to the regulator for the quality and safety of care delivered here.

A nursing home (care home with nursing) provides everything a residential home does — 24-hour accommodation and personal care — plus registered nurses on duty at all times. That nursing presence is what allows the home to care for people with complex medical needs: PEG feeding, tracheostomy care, complex wound management, advanced Parkinson's or multiple sclerosis, and dementia with significant health complications. St Mary's Convent and Nursing Home is registered with the CQC for nursing care, and its nurses are individually registered with the Nursing and Midwifery Council.

The clinical layer changes daily life less than families expect — meals, activities and routines look much like any good care home — but it changes what is possible: residents avoid repeated hospital admissions because deterioration is spotted and managed on site, and end-of-life care can be delivered without a distressing move. When a hospital discharge team says someone "needs nursing care", this is the category of home they mean.

For funding and referral purposes the location sits in the Hounslow local authority area of the London region, in a city with 5,528 registered healthcare providers of all types — relevant because needs assessments, social-care budgets and many community services are organised along these boundaries.

The CQC's most recent recorded check of this location took place on 4 March 2026. Inspection reports are public documents, and the official record for this location is linked in the registration section below — reading the latest report is the single most reliable way to understand how the service performs day to day.

Nursing homes must register for the specific populations they serve, because staffing and clinical competencies differ sharply between, say, young adults with neurological injuries and older people with dementia. St Mary's Convent and Nursing Home is registered to care for:

Caring for adults over 65 yrs

The service is registered to care for older adults, which carries practical expectations: staff trained in frailty, falls prevention and pressure-area care; environments that accommodate reduced mobility; and care planning that accounts for multiple long-term conditions and polypharmacy — the norm rather than the exception over 65.

Physical disabilities

The service is registered to support people with physical disabilities, implying accessible premises and equipment, moving-and-handling trained staff, and care planning that maximises independence — including aids, adaptations and coordination with occupational therapy and wheelchair services.

A practical rule when shortlisting: prefer depth over breadth. A provider registered precisely for your care group — and able to describe its training and staffing for it — usually outperforms one with a longer but shallower list of declarations. And if your needs cross two of these groups at once, make the service explain how it handles the combination; that answer predicts your experience better than any single rating.

Because the regulator inspects providers against their declared specialisms, this list is a dependable starting point for the questions you ask before choosing care.

This reflects the standard service range of a nursing home; St Mary's Convent and Nursing Home will confirm which of these are offered on site and which are arranged by referral.

24-hour nursing care

Registered nurses on every shift managing medication, wounds, catheters, PEG feeding and deteriorating conditions without hospital transfer.

Complex dementia care

Where registered, combined nursing and dementia expertise for people whose dementia coexists with significant physical health needs.

Palliative and end-of-life care

Symptom control and dignified final-months care coordinated with GPs, palliative consultants and hospice outreach teams.

Post-hospital rehabilitation

Short-term nursing placements that bridge hospital discharge and returning home, often with physiotherapy input.

Personal care

The full residential layer — washing, dressing, continence, mobility and mealtime support — delivered alongside clinical care.

Medication and clinical governance

Nurse-administered medicines including controlled drugs, with pharmacist reviews and clinical audit.

Nutrition and dysphagia management

Modified-texture diets, swallowing assessments via speech and language therapy, and enteral feeding where needed.

Activities and wellbeing

A planned programme adapted to residents' abilities — meaningful occupation is part of the CQC's responsive standard, not a luxury.

To contact St Mary's Convent and Nursing Home directly, call 02089944641 or use the enquiry route on its website (linked in the contact section above).

Admission to St Mary's Convent and Nursing Home begins with an enquiry and a pre-admission nursing assessment — a registered nurse assesses the prospective resident (at home or in hospital) to confirm the home can safely meet their clinical needs. For hospital discharges, the ward's discharge coordinator often runs this process; families can and should still visit the home first.

Funding shapes the sequence. Everyone in a nursing home with assessed nursing needs receives NHS-funded nursing care (FNC), a weekly NHS contribution paid directly to the home. Beyond that, ask for an NHS Continuing Healthcare checklist before any means test: people whose overall needs are primarily health-driven qualify for full NHS funding of the entire placement. Only after CHC is ruled out should the local-authority means test determine contributions.

When you visit, ask nursing-specific questions: how many registered nurses are on at night? What is the agency-nurse percentage? How does the home decide when to call 999 versus manage in place? Confident, specific answers distinguish a genuinely clinical service from a residential home with a nursing badge.

Opening hours are one detail the CQC register does not record, so none are shown for St Mary's Convent and Nursing Home yet — providers add them when claiming their profile. Until then, phone (02089944641) before you set off, particularly on Mondays, Fridays and around public holidays when hours most often flex.

Timing your contact helps: midweek, mid-morning calls typically reach a human fastest, while Monday mornings — when the weekend's queries land all at once — are the hardest time to get through to any healthcare service.

A first appointment at a nursing home is part assessment, part administration — and you control how productive the assessment half is.

Bring the paperwork that saves repeating yourself: a list of current medications with doses (a photo of the boxes works), any relevant hospital letters or test results, your NHS number if you know it, and glasses or hearing aids if you use them. If the appointment concerns someone you care for, bring evidence of any legal authority you hold — power of attorney documents change what staff can lawfully discuss with you.

Expect the first appointment to include identity and history checks, a discussion of what you need, and an examination or assessment appropriate to the service. Be direct about two things in particular: everything you are taking (including over-the-counter and herbal products), and what outcome you actually want — clinicians plan differently for "I want to be seen quickly" versus "I want the most thorough option".

Before you leave, make sure three questions have answers: what happens next, who does it, and when. Vague follow-up arrangements are where care most often goes adrift; a specific next step — a booked review, a named referral, a results date with a way to chase it — is the mark of a well-run service, and it is entirely reasonable to ask for it explicitly.

Nursing home fees run significantly higher than residential fees because of the clinical staffing. Every eligible resident receives the NHS-funded nursing care contribution (a flat weekly NHS payment to the home), and the remainder is means-tested exactly as for residential care — unless NHS Continuing Healthcare applies, in which case the NHS pays the full fee including accommodation, with no means test at all.

CHC is under-claimed because families do not know to ask. If the resident has unpredictable, intense or complex health needs — frequent falls with injury, aspiration risk, behaviours that challenge, unstable conditions — insist on a CHC checklist assessment and appeal a refusal if the evidence supports it. Beacon and Age UK provide free guidance; decisions are appealable and back-payments are made when appeals succeed.

The service operates from Burlington Lane,Chiswick,London in London — postcode W4 2QE, within the W4 district. For turn-by-turn directions, the full postcode is the reliable input for any navigation app — or use the Google Maps link for this exact location.

If you are travelling by public transport, plan the last leg around the postcode rather than the service name — journey planners resolve postcodes far more reliably. Arriving by car, check parking arrangements when you book: town-centre services often rely on nearby public car parks, while suburban and residential locations usually offer on-site or on-street options.

Distance deserves honest weighting in your decision. For one-off appointments, travelling across London — or beyond it — for the right provider is usually worth it; for care involving weekly or daily contact, the calculus reverses, and the W4 area's own options deserve first look before you commit to a longer journey.

Accessibility needs are best flagged in advance: step-free access, hearing loops, interpreters and longer appointments are all reasonable adjustments providers are expected to accommodate under the Equality Act, and a note on your booking makes the visit run as it should.

If this location is not convenient, the nearest comparable alternative is The Chiswick Nursing Centre, roughly 0.8 miles away — the nearby providers section below lists more options with distances.

The right questions do more than fill an appointment — they reveal how a nursing home thinks. These are the ones that earn their place:

1. Who exactly will provide my care, and what is their professional registration?
2. What are the realistic timescales — first appointment, results, and treatment?
3. What will this cost in total, and what could add to that figure later?
4. What are the alternatives, including doing nothing for now?
5. How do you handle problems out of hours, and who do I contact?
6. What should I expect to feel or notice afterwards, and what would be a warning sign?
7. How will you keep my GP informed, and what gets written to my record?
8. If my needs change, how quickly can the plan change with them?

Write the answers down during the conversation — comparing them across two or three providers turns an anxious choice into an informed one.

Every provider on this site is registered with the Care Quality Commission — but registration is the floor, not the ceiling, and the public record lets you judge far more than the badge.

The CQC inspects against five questions — is the service safe, effective, caring, responsive and well-led — and publishes its findings. For St Mary's Convent and Nursing Home, the registered provider is St Mary's Convent and Nursing Home (Chiswick). The most recent recorded check took place on 4 March 2026. The official CQC record for this location carries the current registration status, ratings where awarded, and every published inspection report.

The rating scale runs Outstanding, Good, Requires Improvement, Inadequate — and context matters when reading it. Good is the expected standard, not a consolation prize; Outstanding is genuinely rare and usually reflects exceptional leadership culture rather than better equipment. A Requires Improvement rating deserves a closer look at which of the five questions dragged it down: a responsive shortfall (waiting times, complaint handling) is a different risk from a safe shortfall (medicines, staffing). Some location types are inspected without ratings at all, so an unrated service is not a warning sign in itself.

Reading a report efficiently: start with the well-led section (it predicts everything else), then safe. Look at the direction of travel across the last two inspections rather than a single snapshot, and treat "requires improvement" with a credible action plan differently from the same rating with repeated findings. If anything in a report concerns you, raising it with the service directly is both fair and revealing — well-run providers answer plainly.

Your relationship with any registered provider sits on a legal foundation worth knowing before you ever need it.

You are entitled to informed consent — a genuine explanation of options, risks and alternatives before treatment, in language you understand, with interpreters provided where needed. You have a right of access to your own records under UK GDPR, free of charge in most cases, within a month of asking. And under the Equality Act, providers must make reasonable adjustments for disability — from step-free access to communication formats — as a legal duty, not a favour.

If care falls short, complain in stages: first to the provider itself (every registered service must operate an accessible complaints procedure and respond within a defined timescale); then, for NHS-funded care, to the Parliamentary and Health Service Ombudsman — or for privately funded care, to the Independent Sector Complaints Adjudication Service where the provider subscribes. Local authority-funded social care complaints escalate to the Local Government and Social Care Ombudsman.

Two further channels matter. The CQC does not investigate individual complaints, but it wants to hear about poor care — reports feed directly into inspection planning, and you can tell it anything in confidence via its website. And if you need help making a complaint about NHS care, every area has a statutory independent advocacy service that is free to use; your council can point you to the current provider.

London has 5,528 CQC-registered healthcare providers in total, of which 160 are nursing homes — so genuine comparison is possible before you commit. The full London directory and the local nursing homes listing let you shortlist alongside this profile.

Among the 160 nursing homes serving London, clinical quality varies more than décor. Read the safe domain of the CQC report closely (medicines management and staffing are where nursing homes fail), ask for the home's nurse-to-resident ratio on night shifts, and observe a mealtime — dysphagia care done well or badly is visible in ten minutes. The best homes will answer hard questions about hospital admission rates and pressure-ulcer incidence without defensiveness.

Where is St Mary's Convent and Nursing Home located?

St Mary's Convent and Nursing Home is at Burlington Lane,Chiswick,London, W4 2QE, in London (London region). The full postcode works in any sat-nav or journey planner.

How do I contact St Mary's Convent and Nursing Home?

Call 02089944641 during opening hours. The practice also runs a website with an enquiry route. For funding-route questions (NHS availability, fees), asking directly by phone gets the current position.

Is St Mary's Convent and Nursing Home regulated?

Yes — it is registered with the Care Quality Commission (location ID 1-104946930) under the registered provider St Mary's Convent and Nursing Home (Chiswick). Registration is a legal requirement for delivering this type of care in England and brings ongoing inspection.

When was St Mary's Convent and Nursing Home last checked by the CQC?

The most recent check recorded on the register took place on 4 March 2026. The full inspection history is on the official CQC record linked from this page.

What are the nearest alternatives to St Mary's Convent and Nursing Home?

The closest comparable providers are The Chiswick Nursing Centre (0.8 miles), St Vincents House (1.2 miles), St Vincents House (1.2 miles). Each has a full profile on this site with contact details and registration information.

What is NHS-funded nursing care (FNC)?

A flat weekly contribution the NHS pays directly to the nursing home for every resident assessed as needing nursing care. It is not means-tested and reduces your invoice automatically — check it appears on the fee breakdown.

Who qualifies for NHS Continuing Healthcare?

People whose overall care needs are primarily health-driven — assessed across domains like mobility, medication, cognition and behaviour. If eligible, the NHS funds the entire placement with no means test. Always request the checklist assessment before agreeing a self-funded contract.

Can a nursing home refuse admission?

Yes — homes may only admit people whose needs they can safely meet within their registration and staffing. A refusal after assessment is a safety judgement, and it is better made honestly at admission than discovered in a crisis later.

Does St Mary's Convent and Nursing Home treat NHS or private patients?

The public register does not record funding routes, and many providers serve both. Phone the service for the current position — NHS availability in particular changes as capacity fills and reopens, so today's answer beats anything a directory can cache.

Where does the information on this page come from?

Core details — name, address, registration, provider and specialisms — come from the Care Quality Commission register (Open Government Licence v3.0) and are refreshed monthly. Guidance sections reflect how services of this type work across the UK. Always confirm time-sensitive details such as opening hours directly with the provider.