Truly Care Services

Located at Office 1, Truly Care Services serves Mansfield and the surrounding area as a registered community healthcare service, within the East Midlands region. The registered provider is Truly Care Services Ltd, the legal entity accountable to the regulator for the quality and safety of care delivered here.

Community healthcare services deliver NHS clinical care outside hospitals — district nursing, health visiting, community physiotherapy, podiatry, continence services, and specialist nurses for conditions like diabetes, heart failure and COPD. Truly Care Services is registered with the CQC for this work, which typically happens in your home, in community clinics, or in schools and care homes.

These services are the connective tissue of the NHS: they keep people with long-term conditions stable at home, support hospital discharges, and prevent the admissions that happen when small problems go unmanaged. Access usually flows through referral, and knowing what exists — most people discover these services only in a crisis — is half the battle.

The registration covers more than one service type — home care, supported living, supported housing and community services - healthcare — which is common where one location houses complementary services under a single provider.

The location is administered by Nottinghamshire in the East Midlands region, in a city with 159 registered healthcare providers of all types. Anyone pursuing council-funded care or community referrals will deal with services organised at this local-authority level.

The CQC's most recent recorded check of this location took place on 22 October 2019. Inspection reports are public documents, and the official record for this location is linked in the registration section below — reading the latest report is the single most reliable way to understand how the service performs day to day.

Community providers register for their declared services and populations. The CQC record for Truly Care Services lists:

Caring for children (0 - 18yrs)

A children's registration brings its own regulatory expectations: paediatric-trained staff, enhanced safeguarding arrangements aligned to children's legislation, family-centred care planning, and premises and equipment appropriate to children and young people rather than scaled-down adult services.

Sensory impairments

Registration for sensory impairment means the service has declared competence in supporting people with sight or hearing loss: communication adjustments (BSL access, deafblind manual, large print), environmental design, and staff awareness that prevents sensory loss being mistaken for cognitive decline.

Caring for adults under 65 yrs

Registration for working-age adults signals a service oriented around different goals than elderly care: maintaining employment and family roles, rehabilitation and independence, and care plans built around an active life rather than primarily around frailty management.

Dementia

A dementia registration means the provider has declared — and is inspected on — specific competence in dementia care: staff trained in communication and distress-reduction techniques, environments designed to reduce confusion, consistent staffing to preserve familiarity, and lawful use of the Mental Capacity Act when decisions must be made for someone who cannot make them alone.

Learning disabilities

Providers registered for learning disability support are expected to work to national standards emphasising choice, community participation and the least restrictive support possible. Look for evidence of communication tailored to the person (easy-read, Makaton), annual health checks facilitation, and positive behaviour support in place of restrictive practice.

Mental health conditions

This registration covers support for people living with mental illness — from anxiety and depression through severe and enduring conditions. Expect staff trained in mental health, risk assessment and crisis planning, and joint working with community mental health teams and, where relevant, the Mental Health Act framework.

Caring for adults over 65 yrs

The service is registered to care for older adults, which carries practical expectations: staff trained in frailty, falls prevention and pressure-area care; environments that accommodate reduced mobility; and care planning that accounts for multiple long-term conditions and polypharmacy — the norm rather than the exception over 65.

Substance misuse problems

The provider is registered to support people with drug or alcohol problems. Depending on the service this spans structured detoxification, residential rehabilitation programmes, or community support — with clinical governance around withdrawal management, relapse prevention and safeguarding at its core.

Physical disabilities

The service is registered to support people with physical disabilities, implying accessible premises and equipment, moving-and-handling trained staff, and care planning that maximises independence — including aids, adaptations and coordination with occupational therapy and wheelchair services.

Use these declarations actively: they tell you which providers are even eligible for your situation, and they give you the vocabulary for sharper questions. Needs that span more than one group deserve special attention — ask any prospective service how the care plan will address both together, and listen for specifics rather than reassurance.

Because the regulator inspects providers against their declared specialisms, this list is a dependable starting point for the questions you ask before choosing care.

Exact availability varies by location — treat this as the typical scope of a community healthcare service and confirm specific treatments directly with Truly Care Services before attending.

District nursing

Nursing care at home for housebound patients: wound care, catheter and continence management, medication support and end-of-life nursing.

Community physiotherapy

Home- and clinic-based rehabilitation for mobility, falls prevention and recovery after illness or surgery.

Specialist long-term condition nursing

Nurse-led clinics and home reviews for diabetes, respiratory disease, heart failure and other chronic conditions.

Podiatry

Foot health services, particularly critical for people with diabetes where routine foot care prevents ulcers and amputations.

Continence services

Assessment and management of bladder and bowel problems — an under-referred service that materially changes quality of life.

Falls prevention

Multifactorial assessment and strength-and-balance programmes that measurably reduce falls in older adults.

Health visiting and school nursing

Child and family public-health services from birth through school age, where the provider is commissioned for them.

To contact Truly Care Services directly, call 03001247509 or use the enquiry route on its website (linked in the contact section above).

Access to Truly Care Services's services is usually by referral from a GP, hospital team or social services — though many community services accept self-referral for specific clinics (physiotherapy, podiatry and continence services frequently do). Phone the service directly and ask: the answer costs nothing and often saves a GP appointment.

For housebound patients, district nursing referrals typically come from the GP practice; families can prompt this directly with the practice's care coordinator. After hospital stays, ensure the discharge summary explicitly names the community follow-up you were promised — services work from what is written, not what was said on the ward.

Waiting times vary by service and area. If a wait is clinically risky — a deteriorating wound, worsening continence affecting skin integrity — say so explicitly when booking; community services triage on need.

Opening hours are one detail the CQC register does not record, so none are shown for Truly Care Services yet — providers add them when claiming their profile. Until then, phone (03001247509) before you set off, particularly on Mondays, Fridays and around public holidays when hours most often flex.

Timing your contact helps: midweek, mid-morning calls typically reach a human fastest, while Monday mornings — when the weekend's queries land all at once — are the hardest time to get through to any healthcare service.

A first appointment at a community healthcare service is part assessment, part administration — and you control how productive the assessment half is.

Bring the paperwork that saves repeating yourself: a list of current medications with doses (a photo of the boxes works), any relevant hospital letters or test results, your NHS number if you know it, and glasses or hearing aids if you use them. If the appointment concerns someone you care for, bring evidence of any legal authority you hold — power of attorney documents change what staff can lawfully discuss with you.

Expect the first appointment to include identity and history checks, a discussion of what you need, and an examination or assessment appropriate to the service. Be direct about two things in particular: everything you are taking (including over-the-counter and herbal products), and what outcome you actually want — clinicians plan differently for "I want to be seen quickly" versus "I want the most thorough option".

Before you leave, make sure three questions have answers: what happens next, who does it, and when. Vague follow-up arrangements are where care most often goes adrift; a specific next step — a booked review, a named referral, a results date with a way to chase it — is the mark of a well-run service, and it is entirely reasonable to ask for it explicitly.

NHS community healthcare is free at the point of use. Where this category includes independent community providers, they publish their own fees; nurse-led home services are typically charged per visit and physiotherapy per session.

Related costs worth knowing: equipment (commodes, pressure-relieving mattresses, mobility aids) is provided free through community equipment services when assessed as needed — push for the assessment rather than buying privately first, and ask the therapist what the NHS route covers.

You will find Truly Care Services at Office 1, Olive House,Blake Street,Mansfield. The NG19 9NT postcode places it in the NG19 district of Mansfield, and entering the full postcode into a sat-nav or maps app will route you precisely.

For public transport, enter the full postcode into a journey planner (National Rail, Traveline or your maps app) rather than searching the service name. Drivers should ask about parking at the point of booking — availability differs sharply between town-centre and residential locations, and knowing before you travel removes the most common source of appointment-day stress.

Distance deserves honest weighting in your decision. For one-off appointments, travelling across Mansfield — or beyond it — for the right provider is usually worth it; for care involving weekly or daily contact, the calculus reverses, and the NG19 area's own options deserve first look before you commit to a longer journey.

Anyone with access requirements — mobility, sensory or communication — should mention them at booking. Registered providers are legally required to make reasonable adjustments, and doing so is routine when the service knows before you arrive.

Experienced patients ask better questions. For a community healthcare service, this shortlist reliably separates strong services from average ones:

1. Who exactly will provide my care, and what is their professional registration?
2. What are the realistic timescales — first appointment, results, and treatment?
3. What will this cost in total, and what could add to that figure later?
4. What are the alternatives, including doing nothing for now?
5. How do you handle problems out of hours, and who do I contact?
6. What should I expect to feel or notice afterwards, and what would be a warning sign?
7. How will you keep my GP informed, and what gets written to my record?
8. If my needs change, how quickly can the plan change with them?

A good service treats this list as routine; defensiveness anywhere on it tells you something the inspection report may not.

CQC registration is the legal baseline for operating a service like this one; the value for you sits in the public record built on top of it — inspection reports, ratings and enforcement history.

The CQC inspects against five questions — is the service safe, effective, caring, responsive and well-led — and publishes its findings. For Truly Care Services, the registered provider is Truly Care Services Ltd. The most recent recorded check took place on 22 October 2019. The official CQC record for this location carries the current registration status, ratings where awarded, and every published inspection report.

The rating scale runs Outstanding, Good, Requires Improvement, Inadequate — and context matters when reading it. Good is the expected standard, not a consolation prize; Outstanding is genuinely rare and usually reflects exceptional leadership culture rather than better equipment. A Requires Improvement rating deserves a closer look at which of the five questions dragged it down: a responsive shortfall (waiting times, complaint handling) is a different risk from a safe shortfall (medicines, staffing). Some location types are inspected without ratings at all, so an unrated service is not a warning sign in itself.

Reading a report efficiently: start with the well-led section (it predicts everything else), then safe. Look at the direction of travel across the last two inspections rather than a single snapshot, and treat "requires improvement" with a credible action plan differently from the same rating with repeated findings. If anything in a report concerns you, raising it with the service directly is both fair and revealing — well-run providers answer plainly.

Your relationship with any registered provider sits on a legal foundation worth knowing before you ever need it.

You are entitled to informed consent — a genuine explanation of options, risks and alternatives before treatment, in language you understand, with interpreters provided where needed. You have a right of access to your own records under UK GDPR, free of charge in most cases, within a month of asking. And under the Equality Act, providers must make reasonable adjustments for disability — from step-free access to communication formats — as a legal duty, not a favour.

If care falls short, complain in stages: first to the provider itself (every registered service must operate an accessible complaints procedure and respond within a defined timescale); then, for NHS-funded care, to the Parliamentary and Health Service Ombudsman — or for privately funded care, to the Independent Sector Complaints Adjudication Service where the provider subscribes. Local authority-funded social care complaints escalate to the Local Government and Social Care Ombudsman.

Two further channels matter. The CQC does not investigate individual complaints, but it wants to hear about poor care — reports feed directly into inspection planning, and you can tell it anything in confidence via its website. And if you need help making a complaint about NHS care, every area has a statutory independent advocacy service that is free to use; your council can point you to the current provider.

Mansfield has 159 CQC-registered healthcare providers in total, of which 1 are community healthcare services — so genuine comparison is possible before you commit. The full Mansfield directory and the local community services - healthcare listing let you shortlist alongside this profile.

Most community healthcare follows geography — the 1 services around Mansfield each cover defined patches. Where you do have choice (self-referral physiotherapy or private community nursing), compare response times, whether care is delivered by registered professionals or support workers, and the CQC report's responsive domain, which reflects how well the service manages demand.

Where is Truly Care Services located?

Truly Care Services is at Office 1, Olive House,Blake Street,Mansfield, NG19 9NT, in Mansfield (East Midlands region). The full postcode works in any sat-nav or journey planner.

How do I contact Truly Care Services?

Call 03001247509 during opening hours. The practice also runs a website with an enquiry route. For funding-route questions (NHS availability, fees), asking directly by phone gets the current position.

Is Truly Care Services regulated?

Yes — it is registered with the Care Quality Commission (location ID 1-12002179829) under the registered provider Truly Care Services Ltd. Registration is a legal requirement for delivering this type of care in England and brings ongoing inspection.

When was Truly Care Services last checked by the CQC?

The most recent check recorded on the register took place on 22 October 2019. The full inspection history is on the official CQC record linked from this page.

Can I refer myself, or do I need my GP?

Many community services — physiotherapy, podiatry and continence clinics in particular — accept self-referral. Phone the service and ask; if a GP referral is required, the call will still tell you exactly what to request.

Who qualifies for district nursing at home?

Broadly, people who are housebound or whose nursing need is best met at home — wound care, catheters, injections, palliative care. Referral usually comes from the GP practice or hospital, and families can prompt it directly.

Is equipment for home care free?

Yes, where assessed as needed: community equipment services loan beds, mattresses, commodes and mobility aids free of charge after an occupational therapy or nursing assessment. Ask for the assessment before purchasing anything substantial.

Does Truly Care Services treat NHS or private patients?

The public register does not record funding routes, and many providers serve both. Phone the service for the current position — NHS availability in particular changes as capacity fills and reopens, so today's answer beats anything a directory can cache.

Where does the information on this page come from?

Core details — name, address, registration, provider and specialisms — come from the Care Quality Commission register (Open Government Licence v3.0) and are refreshed monthly. Guidance sections reflect how services of this type work across the UK. Always confirm time-sensitive details such as opening hours directly with the provider.